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1. Register an account.
2. Sizing is simple with our Sizing Assistant tool and individual sizing guides for every product.
3. Shop by Product type by browsing each department (e.g. footwear, bags etc.). The site will also make suitable recommendations for other appropriate complimenting products.
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5. Relax and leave the rest to us.

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Look good, save money and help the environment

Did you know that approximately 25% of a garments environmental footprint is down to washing? So something as small as doing your laundry can have a big impact on the environment. We’ve put together some tips to not only help the environment but to also save you money and keep your garment in optimum condition for longer.

Wash Less

Most of us wash most of our clothes too often. By reducing how often you wash your clothes you’re reducing your garments environmental footprint. It will also save your garment from the wear and tear of a machine cycle, making them look their best for longer. (Socks and underwear should be washed after every use).

Air dirty laundry

Airing in between washes refreshes your clothes and helps cut down on washes. A short stint in the fresh air or even just hung over the back of a chair overnight can make a difference. You could also hang clothes up in the bathroom while you shower; the humid air is extra efficient, and as a bonus will make your clothes look smoother.

Spot clean

Spot cleaning stains between washes will help cut down on machine cycles.

Wash cooler

Wash your clothes on 30° will help save energy. Most care labels state the highest temperature a garment can be washed at and not the recommended temperature. Modern detergents are so efficient that your clothes will be just as clean in 30°. If your machine has an eco-setting, choose that.

Wash inside out

Before washing turn the garment inside-out. Most washing machine drums pull on garment fibres – causing them to bobble. Turning the garment inside out minimises this effect

Drying

Remove the garment from the washing machine as soon as the wash is finish. Shake it out well and place on a hanger or rack.

Use Non-Biological washing powder or detergent

Biological washing powders or detergents use enzymes which can break down the colours and fibres of the garment – this in turn reduces the longevity of the garment.

Use less powder/detergent

Many people still use a great deal of detergent in their washing machine, whilst machines have become more efficient and use up to 30% less water. Therefore, the concentration of detergent is much higher, which can commonly lead to colour fading.

Fabric conditioner

Fabric conditioner is also known to break down fibres in clothing. Do not use fabric conditioner as many garments are specially coated for easy care and fabric conditioner interferes with this process. Check the washing instructions.

Tumble drying

Always follow the manufacturer's garment care guidelines as many garments are best left to dry naturally. Never tumble dry a pleated garment - always hang up on a suitable hanger to dry (refer to the chart below to understand the different tumble drying symbols).

Acrylic based garments are exceptionally durable and long lasting, however when heat of over 40° is applied to acrylic it results in the garment changing shape, bobbling or even loosing colour. This is most commonly seen when garments have been tumble dried and can cause your garment to wear much quicker than usual.

We do not recommend tumble drying knitwear, sweatshirts or sweatshirt cardigans.

Ironing

Only iron if you need to. Many school uniform garments are 'easy care' and do not need ironing. Make sure your iron is set to the correct temperature as given on the garment care label (refer to the chart below to understand the different ironing symbols). Printed garments should not be ironed over the printed area.

Iron-on labels

These do not adhere on stretchy fabrics. Only iron on to garments you can iron and remember to put a layer e.g. a handkerchief, between the clothing and the iron to avoid scorch marks.

Velcro fastenings

Never wash a garment with its Velcro fastening unfastened. The material is abrasive and can cause damage to other items of clothing in the wash. 

Pilling/ Bobbling

Knitted goods are prone to pilling, some more than others. The main reason is friction or rubbing against another object and this does not necessarily mean that the garment is faulty. Pilling can be caused by any of the following:

• Movement against another fabric or object
• Heat generated by an individual when the garment is worn
• Washing the garment at the wrong temperature and/or with other fabrics that will rub against the garment.
• Tumble drying the garment at too high a temperature. This causes the heat to draw out the fibre. Some garments appear to have 'fluffed up' after a short period of wear and this is due to surface fibre from the yarn coming to the surface. The yarn in these cases is slightly hairier than usual and the hairs disappear after a period of wear and washing. If the fibres do not wash away, various devices can be used to remove the excess fibre to enhance the look of the garment. Once the fibre is removed the garment is unlikely to pill again. It is best to turn garments inside out when washing. When pilling occurs, it should settle down after washing a number of times.

Coming Soon!

Tying a tie is quick and easy. Follow the step by step instructions below and you’ll be ready in no time.

All prices are inclusive of VAT at the current rates. The total cost of the order is the price of the products ordered plus the delivery charge.

Quick, Reliable and Carbon Neutral

We understand you’re busy and so getting your order to you reliably and quickly is important to us. So too is our environmental responsibility which is why we’ve teamed up with DPD. We commit to striving every day to deliver a cleaner future.

Delivery Information

We aim to process and dispatch all orders within 2 working days. You will always receive a dispatch notification email from us once your order is on its way to you. All our orders are sent using DPD “Next Day” (from dispatch) delivery unless an alternative delivery option is selected at checkout.

In the unlikely event an item you’ve ordered is out of stock or there is a delay in your order for any reason, you will be notified by email. Please note during peak times demand can be very high and therefore the time taken to process and dispatch orders increases. We recommend for the summer months you allow 3-5 working days for orders to be dispatched.

Personal & Flexible Delivery Service

Receive a SMS alert 24 hours before delivery.

Receive a SMS alert on the day of delivery with a one hour delivery window.

Track your delivery to the nearest 15 minutes.

Option to change delivery date to one that’s most convenient for you.

Option to deliver to a nominated neighbour.

Option to have the parcel left in a specified safe place.

Option to collect the parcel from your DPD pickup Shop.

Delivery Charges

We charge a flat subsidised rate for all deliveries regardless of weight and based on the service class you select.Our delivery cut off time for all options is 11am.

Service	Cost
Delivery to School ( Thursday )	FREE
Standard Delivery	£5.50
Next Day Delivery	£12.00
Weekend Delivery	£19.95

Delivery to School

Delivery to school is only available for schools who have signed up to this service. Frequency of delivery to school is fortnightly (1st & 3rd Thursday of every month, excluding school holidays). Deliveries are not made to the school during school holidays and instead will be sent out the following fortnight the school is open. Please check on your schools product page to see if delivery to school is available for your school.

Returns Policy

We want you to be fully satisfied with your purchase and go to great lengths to ensure exactly that, however if for any reason you wish to return or exchange an item we are here to help.

Full refund within 14 working days

We will accept any returns as long as you notify us within 14 working days from receipt and as long as the item is unworn, in its original packaging and in a saleable condition. We will refund the full amount you paid for the item on its return and successful inspection.

Exchange within 28 days

In addition to this, you can return any item within 28 days of receipt to exchange it for a different size or colour (if we have the relevant size or colour available).

Important information

Please note that your right to return items does not apply to products which fall into the following categories unless they are faulty.

• Items personalised with pupil's initials or name including name tags.
• Socks and tights removed from packaging.
• Under garments and mouth guards.
• Swimsuits without the protective gusset lining.

How to Return/Exchange an item.

1. Login to your account and go to the “Order” section.
2. Go to the relevant order that you wish to arrange a return/exchange for.
3. Click on the “Arrange Refund” button or “Arrange Exchange” button and follow the on-screen instructions.
4. Once your request has been submitted, cut, and affix the return address below to the outside of your package.
5. Make sure you enclose the remainder of the returns form with the item(s) being returned. Items returned without the returns form (and therefore the order number) cannot be processed.
6. Returned items are your responsibility until they reach us at the address provided below. Please package items appropriately to avoid any damage and use a reputable postal service that will track and insure you for the value of the items.
7. eplacement item(s) for exchange orders will be sent out, at our cost, upon receipt of your original item(s). Please note replacement items for delivery to school orders will be sent out with the next fortnightly delivery to school orders (1st & 3rd Thursday of every month, excluding school holidays).

This Returns Policy does not affect your Statutory Rights.

Our terms

1. These terms
   • What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
   • Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
   • Who we are. We are Top Tomato Ltd, trading as Khalsa Schoolwear a company registered in England and Wales. [Our company registration number is 10622941 and our registered office is at 388-390 Bethnal Green Road, London E2 0AH. Our registered VAT number is 297 2811 68.
   • How to contact us. You can contact us by telephoning our customer service team at +44207 729 3286 or by writing to us at info@khalsaschoolwear.co.uk or Khalsa, 388 Bethnal Green Road, London E2 0AH.
   • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
   • "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Our contract with you
   • How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
   • If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
   • Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
   • We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from OR deliver to addresses outside the UK.
4. Our products
   • Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
   • Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
5. Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract).

6. Our rights to make changes
   • Minor changes to the products. We may change the product:
     • to reflect changes in relevant laws and regulatory requirements;
     • To reflect changes in your school’s uniform policy; and
     • to implement minor technical adjustments and improvements. These changes will not affect your use of the product.

7. Providing the products
   • Delivery costs and time. The costs of delivery and time of delivery will be as displayed to you on our website.
   • We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
   • Collection by you. If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of 00 -17.00 on weekdays (excluding public holidays) and Saturdays as may be amended from time to time.
   • If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
   • If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 2 will apply.
   • When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.
   • When you own goods. You own a product which is goods once we have received payment in full.
   • Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
     • deal with technical problems or make minor technical changes;
     • update the product to reflect changes in relevant laws and regulatory requirements;
     • make changes to the product as requested by you or notified by us to you (see clause 6).

8. Your rights to end the contract
   • You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
     • If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;
     • If you want to end the contract because of something we have done or have told you we are going to do, see clause 2;
     • If you have just changed your mind about the product, see clause 3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.
   • Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
     • we have told you about an upcoming change to the product or these terms which you do not agree to (see clause Error! Reference source not found.);
     • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
     • there is a risk that supply of the products may be significantly delayed because of events outside our control;
     • we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 6 weeks; or
     • you have a legal right to end the contract because of something we have done wrong.
   • Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
   • When you don't have the right to change your mind. You do not have a right to change your mind in respect of:
     • products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and
     • any products which become mixed inseparably with other items after their delivery.

9. How to end the contract with us (including if you have changed your mind)
   • Tell us you want to end the contract. To end the contract with us, please let us know by calling customer services on +44207 7293286 or emailing us at info@khalsaschoolwear.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
   • Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them or post them back to us at Khalsa Schoolwear, 388-390 Bethnal Green road, London E2 0AH. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
   • When we will pay the costs of return. We will pay the costs of return:
     • if the products are faulty or misdescribed;
     • if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

• How we will refund you. We will refund you the price you paid for the products, by the method you used for payment. However, we may make deductions from the price, as described below.
• Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
  • We may reduce your refund of the price to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. [See our [Returns page INSERT HYPERLINK] for information about what handling is acceptable and examples]. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
  • The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
• When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
  • If the products are goods, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.

10. Our rights to end the contract
    • We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
      • you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
      • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, sizes of clothing;
      • you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
      • you do not, within a reasonable time, allow us access to your premises to supply the services.
    • You must compensate us if you break the contract. If we end the contract in the situations set out in clause 1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
    • We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will refund any sums you have paid in advance for products which will not be provided.
11. If there is a problem with the product
    • How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at +44207 729 3286 or write to us at info@khalsaschoolwear.co.uk or Customer Service Team, Khalsa, 388-390 Bethnal Green Road, London E2 9JG. Alternatively, please speak to one of our staff in-store.
    • Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract.
    • Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them or post them back to us. Please call customer services on +44207 729 3286 or email us at info@khalsaschoolwear.co.uk for further information.
12. Price and payment
    • Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take reasonable care to ensure that the price of the product advised to you is correct. However please see clause 3 for what happens if we discover an error in the price of the product you order.
    • We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    • What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
    • When you must pay and how you must pay. We accept payment with all major credit, debit and maestro cards. We do not accept American Express or Diner Cards. You must pay for the products before we dispatch them.
    • We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
    • What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
13. Our responsibility for loss or damage suffered by you
    • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987
    • We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14. How we may use your personal information
    • How we may use your personal information. We will only use your personal information as set out in our [LINK TO PRIVACY POLICY].
15. Other important terms
    • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
    • You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    • Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 2. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
    • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    • Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Our Values

Khalsa Schoolwear believe in giving students the best start in their school life. Access to a suitable school uniform should be available to all, irrespective of gender identity, race, religion or belief, disability, body shape or income. We work hard with the schools we serve to ensure our uniforms are available to all pupils and have options in place to support those who would otherwise be excluded.

The products we supply are manufactured by the very best British Schoolwear brands and are made to last. This is just part of our on-going commitment. Our ethical, environmental and social responsibilities help build a sustainable future for generations to come. We go to great lengths to ensure the sustainability of our products in terms of both the environmental and labour impact of their supply chains.

Environmental Policy

In a world of dwindling resources and cheap labour, we are seeking to minimise our impact. By their nature school uniform designs do not generally change year-on-year. We are committed to offering durable and long- lasting garments that can be worn many times. This serves to reduce their overall impact on the environment and also provides significant value for money for parents and carers.

We are proud of the progress we continue to make towards becoming a carbon neutral business and ensuring our impact on the environment is kept to a minimum.

• We actively promote clothing designed to be long-lasting and champion schemes to reuse and recycle old garments.
• Many of the uniforms we supply are made from recycled material and we are consciously increasing these ranges year on year.
• We have swapped 100% of our lighting (in our retail stores and warehouse sites) over to energy efficient LED lighting.
• We use only 100% recycled paper as well as made changes to the formatting of printed documents to reduce our paper consumption by 35%.
• We are investing in digital marketing tools to further reduce our paper consumption.
• 70% of our online packing bags are now made from reclaimed material and are 100% recyclable.
• We have reduced our packaging by over 50% and hope to reach our next milestone of 75% within two years.
• We have partnered up with DPD; the multi Environmental Award Winning courier as our courier of choice. DPD run a 100% carbon neutral operation and are leading the way in clean, green delivery.

Ethical Policy

We believe our industry should not only be at the forefront of sustainability but must also be rigorous in ensuring that everyone working in our supply chain is fairly treated and paid. We operate to the highest reasonable standards of ethical compliance, working to ensure that everyone in our supply chain is fairly treated. We only source product from suppliers who respect national labour laws or the standards set by the International Labour Organisation (ILO), whichever is the higher benchmark.

Key aspects we look for in our suppliers are:

1. No child labour is used
2. Employment is freely chosen
3. All staff are entitled to belong to trade unions
4. Freedom of association and the right to collective bargaining are respected to the extent permitted by law
5. The working conditions are safe and hygienic
6. Working hours are not excessive
7. Wages are within the local/industry norm and are fair and comparable
8. Good environmental stewardship is practiced. We all have an obligation to conserve and protect the environment and to respect the natural world. Our manufacturers bear this in mind when choosing materials and in the way, they dispose of waste and byproducts.
9. No discriminations are practiced.
10. No harsh or inhumane treatment is allowed

Most of our suppliers are registered members of SEDEX who offer a simple and effective way on managing ethical and responsible practices. All of our manufacturers additionally have independent quality supervisors who visit the off-shore factories regularly to ensure these quality checks are performed. Upon arrival in the UK, garments are test-checked and failures rejected. Annual appraisals and tests are routinely conducted on garments.

Furthermore, our suppliers conduct Annual Health & Safety Audits on all factories and copies of these can be requested directly from our suppliers. Where applicable, we ask our suppliers to affirm in writing to us that their businesses are also built on these ethical criteria.

In addition we ensure garments worn by pupils are safe and comply with the regulations, including, but not limited to the following:

• The code of practice on Mechanical Safety of Childrenswear.
• The Safety of Children’s Clothing - Cord and Drawstrings.
• General Product Safety Regulations
• Flammability

Our efforts mean the schools and communities we serve also have a positive impact on communities around the world and the environment by choosing Khalsa Schoolwear.

Slavery Policy

No person should work under conditions of slavery or forced compulsory labour. This basic right is enshrined in international law, regional instruments and national laws. Yet for many workers, freedom to choose employment remains beyond reach. In 2016 the Global Slavery Index estimated that 45.8 million people are in some form of modern slavery across 167 countries.

While the highest numbers of forced labourers were reported in Asia, forced labour is found all around the world, including in Europe. The UK Government estimated in 2013 that 10-13,000 people are in modern slavery in the UK at any given time. Modern slavery covers a range of exploitation including; human trafficking, sexual exploitation, forced labour, debt bondage, domestic servitude, criminal activities, child labour, child sexual exploitation (CSE) and forced and early marriage.

As a responsible and ethical business, Khalsa Schoolwear has a zero-tolerance approach to all types of modern slavery and human trafficking within our business and supply chains. We work with manufacturers that are members of SEDEX and actively endorse and adopt all base codes within the ETI structure and monitor this though regular auditing (SMETA and BSCI) and working with all suppliers within our supply chain.

Introduction

Welcome to the Top Tomato Limited's privacy policy.

Top Tomato respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy policy is provided in a layered format so you can click through to the specific areas set out below. [Alternatively, you can download a pdf version of the policy here: [LINK].] Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.

1. [IMPORTANT INFORMATION AND WHO WE ARE]
2. [THE DATA WE COLLECT ABOUT YOU]
3. [HOW IS YOUR PERSONAL DATA COLLECTED?]
4. [HOW WE USE YOUR PERSONAL DATA]
5. [DISCLOSURES OF YOUR PERSONAL DATA]
6. [INTERNATIONAL TRANSFERS]
7. [DATA SECURITY]
8. [DATA RETENTION]
9. [YOUR LEGAL RIGHTS]
10. [GLOSSARY]

1. Important information and who we are

Purpose of this privacy policy

This privacy policy aims to give you information on how Top Tomato Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you [sign up to our newsletter OR purchase a product or service OR take part in a competition OR create an account on this website.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Controller

Top Tomato Limited is the controller and responsible for your personal data (collectively referred to as Top Tomato Limited, "we", "us" or "our" in this privacy policy).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:

Full name of legal entity: Top Tomato Limited

Email address: info@khalsaschoolwear.co.uk

Postal address: Data Privacy Manager, 388-390 Bethnal Green Road, London E2 0AH

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• apply for our products or services;
• create an account on our website;
• subscribe to our service or publications;
• request marketing to be sent to you;
• enter a competition, promotion or survey; or
• give us feedback or contact us.
• Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy [LINK] for further details.
• Third parties or publicly available sources. We will receive personal data about you from various third parties [and public sources] as set out below [DELETE OR ADD TO THIS LIST AS APPROPRIATE]:

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

Click here [LINK TO GLOSSARY, LAWFUL BASIS] to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To register you as a new customer	(a) Identity (b) Contact	Performance of a contract with you
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us	(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	(a) Technical (b) Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications	Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You may receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time [by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences OR by following the opt-out links on any marketing message sent to you OR by contacting us at any time].

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of [a product/service purchase, warranty registration, product/service experience or other transactions].

Cookies

[You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see [LINK TO YOUR COOKIE POLICY].]

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in the table [Purposes for which we will use your personal data] above.

• Internal Third Parties as set out in the [Glossary].
• External Third Parties as set out in the [Glossary].
• [Specific third parties [listed in the table [Purposes for which we will use your personal data] above OR such as [SPECIFIC THIRD PARTIES]].]
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

[IF NO TRANSFERS OUT OF EEA OCCUR:] [We do not transfer your personal data outside the European Economic Area (EEA).

OR

[IF TRANSFERS OUT OF EEA OCCUR:] We share your personal data within the [COMPANY] Group. This will involve transferring your data outside the European Economic Area (EEA).]

[IF BINDING CORPORATE RULES ARE USED:] [We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. These rules are called "binding corporate rules". For further details, see European Commission: Binding corporate rules.]

[Many of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.]

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented [DELETE AS APPLICABLE]:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

[Details of retention periods for different aspects of your personal data are [available in our retention policy which you can request from us by contacting us OR set out in the table [Purposes for which we will use your personal data] above].

OR

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for [six] years after they cease being customers for [tax] purposes.]

In some circumstances you can ask us to delete your data: see [your legal rights] below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

• [Request access to your personal data].
• [Request correction of your personal data].
• [Request erasure of your personal data].
• [Object to processing of your personal data].
• [Request restriction of processing your personal data].
• [Request transfer of your personal data].
• [Right to withdraw consent].

If you wish to exercise any of the rights set out above, [please contact us OR [SPECIFIC DETAILS OF WHO TO CONTACT FOR SUBJECT ACCESS RIGHTS]].

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Glossary

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

THIRD PARTIES

Internal Third Parties

Other companies in the [COMPANY] Group [acting as joint controllers or processors] and who are based [SPECIFIC COUNTRIES] and provide [IT and system administration services and undertake leadership reporting].

External Third Parties

• Service providers [acting as processors] based [SPECIFIC COUNTRIES] who provide [IT and system administration services].
• Professional advisers [acting as processors or joint controllers] including lawyers, bankers, auditors and insurers based in [SPECIFIC COUNTRIES] who provide [consultancy, banking, legal, insurance and accounting services].
• HM Revenue & Customs, regulators and other authorities [acting as processors or joint controllers] based [in the United Kingdom] [who require reporting of processing activities in certain circumstances].
• [DETAILS OF ANY OTHER THIRD PARTIES, FOR EXAMPLE, MARKET RESEARCHERS, FRAUD PREVENTION AGENCIES, PRICE COMPARISON SITES AND SO ON.]

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

• If you want us to establish the data's accuracy.
• Where our use of the data is unlawful but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

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A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
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Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

We are now open for business.

We are operating a maximum capacity of customers in our stores. Social distancing is important to help slow the spread of coronavirus. We do this by minimising contact between individuals.

If you are bringing your child to the store please keep them with you at ALL times. Social distancing is keeping a space of 2 metres (6.5 feet) between you and other customers and store staff. Please queue according taking notice of the designated markings on the shop floor.

To help please shop online for home delivery wherever possible.

We appreciate everyone who takes these measures which are there to ensure the health & safety of all in our society.