Yes. You can browse our website without registering but will need to register an account to complete a purchase.

We ask you to register and login to simplify and make checkout faster. When logged in you will also benefit from the full features of the site. For example access to the sizing assistant tool and full visibility of your order history with sizing information. Your details will never be passed onto any third party and we will only email you to let you know about any promotions or events relating to your chosen schools. You may opt out of these emails should you wish.

1. Register an account.
2. Add a child (you can add up to three children).
3. Apply a school to each child.
4. Sizing is simple with our Sizing Assistant tool and individual sizing guides for every product.
5. Shop by child without needing to navigate to the school each time. Instead the site will show you only the uniform items required based on your child’s school.
6. Shop by Product type by browsing each department (e.g. footwear, bags etc.). The site will also make suitable recommendations for other appropriate complimenting products.
7. Checkout
8. Relax and leave the rest to us.

Yes you can order items without adding a child to your account however we would recommend adding a child to your account as it makes the order process more streamlined.

Each product on our site has its own self-explanatory sizing guide which can be accessed on each product page. However for further support, registered and logged in users can use our sizing assistant tool which is designed to make choosing your sizes as simple as possible. Simply input your child’s measurements (following the how to measure instructions correctly). The sizing assistant will make sizing recommendations based on the measurements inputted as well as creating a silhouette of your child. If this silhouette looks like a realistic representation of your child you can be reassured of the measurements you inputted and therefore the sizes recommended. If the silhouette is not a realistic representation of your child then please re-measure your child and input the measurements again.

Please note the recommended sizes are merely a starting point for you and should only be used as guidance only. The assistant recommends sizes, but it is up to you to determine what size to pick.

Go to “My Account” (My Account) and log in if you are not already logged in. Click on “Orders” and a list of all your historical orders will appear. Click on an order number to view the order details including sizing information, and status (if the item is processing or completed/dispatched). If you have any queries relating to your orders, or would like to amend any items which have not been dispatched contact Customer Services on 020 7729 3286.

If you wish to cancel or amend an order, please contact us at sales@khalsaschoolwear.co.uk as quickly as possible. If the order is still processing through our warehouse then it may be possible to make amendments to it or to cancel it. Unfortunately orders that have been dispatched cannot be amended or cancelled.

Unfortunately, once an order has been placed, we are unable to add items to it so a new order will need to be placed for any additional items required. Please contact us at sales@khalsaschoolwear.co.uk to let us know you have placed two separate orders and we will do our best to combine the orders and ship them together where possible.

You will be emailed and or called by a member of our team to notify you of an out of stock item and offered two options. Either an alternative product where appropriate and available or to wait for the item in question to return in stock. Where we can we will give you an estimated date for the stock to arrive.

In the first instance Please check your voicemail and email (don’t forget to check your spam folder) as one of our sales assistants may have tried to contact you to inform you of an item (or more) being out of stock. If you wish to enquire about the delivery date for your remaining items, or discuss something regarding your order, please contact us at sales@khalsaschoolwear.co.uk.

We only offer refunds for online orders.

You can return any item to us for a refund (online orders only) within 14 days of receiving your order. Please note some items are not eligible for return/exchange due to hygiene - see our Returns & Exchange Policy ( Returns & Exchange ). Simply fill in and enclose the returns section of the paperwork sent with your order. Any item that you wish to return must be free from fault, unworn and in a saleable condition and returned in their original packaging. Please obtain a receipt of posting as returns remain your responsibility until they reach us.

All items received will be inspected by us for compliance of the above criteria before processing any refund. All returns are made at the discretion of Khalsa Schoolwear whilst acknowledging our responsibilities under the Consumer Rights Act 2015.

You can return any item to us to exchange for a different size or for a different item within 28 days of receiving your order. Please note some items are not eligible for return/exchange due to hygiene - see our Returns & Exchange Policy ( Returns & Exchange ). Simply complete and enclose the exchange section of the paperwork sent with your order. Any item that you wish to return must be free from fault, unworn and in a saleable condition and returned in their original packaging. Please obtain a receipt of posting as returns remain your responsibility until they reach us.

Exchanges will be made once we have received the item(s) from you and will be processed within 2-3 working days (this time will increase during peak periods). If there is a price difference between the products you are exchanging you will be contacted via telephone and refunded/charged accordingly. If the product you require is temporarily out of stock it will be placed on our back-order system and you will be notified. You can request an alternative size instead.

All items received will be inspected by us for compliance of the above criteria before processing any exchange. All exchanges are made at the discretion of Khalsa Schoolwear whilst acknowledging our responsibilities under the Consumer Rights Act 2015.

We aim to process any refunds within one week of successful inspection. Please note this time may increase during peak periods.

In the first instance please contact us at sales@khalsaschoolwear.co.uk and we will advise on the returns process. If an item is considered to be faulty due to a manufacturing fault items will be replaced like-for-like. We will need to see the fault in order to proceed with a refund or exchange, so you may be asked to take/send the item to a store. Items over 6 months old will be dealt with at the discretion of Khalsa Schoolwear.

Your satisfaction is important to us and so we’d really value your feedback. We know you’re busy, so have made our customer satisfaction survey quick and easy. Alternatively please email sales@khalsaschoolwear.co.uk.

Registering an account is quick and easy. We recommend you register an account before browsing however you will automatically be prompted to register an account or login when proceeding to checkout if you are not already logged in.

To create an account click on the “My Account” link in the top right of any page (My Account). Click on “Create account” and simply add your full name, username/email address and create a password. If you have not registered an account or are not logged in already and add items to your cart you will automatically be prompted to register an account or log in when proceeding to checkout.

Click on the “My Account” link at the top right of any page (My Account) and then click “Log in”. Simply input the username/email and password you selected during registration and you will be taken to your account dashboard.

Once logged in, from your account dashboard click on “Account Details”. From here you can change any of your personal details including password.

You can add up to three children to the “Family” section within your account.

From your account dashboard click on “Family” and then “+ Add Child”. Complete the required fields and finally click on “Add”.

We recommend you add sizing information when adding a child however you do not have to. Simply leave all or any sizing fields blank if you wish. If you are unfamiliar with school uniform sizing we recommend you take the time to measure your child and add their sizes to benefit from size recommendations.

If you have forgotten your password you can click the “Forgotten Password” link (My Account). Your password will be reset and you will receive your new automated password by email. You can log in using the new password and change it at any time.